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Posted: Wednesday, February 7, 2018 12:07 AM


Receptionist Front Desk - Order Out

Job Description

1st Security Bank is looking to find a friendly individual to fill our Front Desk/Order Out position at our Bellevue Home Lending office! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work and focuses on providing an exceptional customer experience then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in it's first year nominated and was also rated the #1 Bank in Washington State by Banker's Caddy, an independent bank rating firm.

SUMMARY: Contributes to the success of 1st Security Bank by greeting callers and visitors warmly and directing them to the proper channel either in person or on the phone. Actively demonstrates the Bank’s commitment to WOW our customers and each other. Provides thorough, accurate and timely disposition of requests, ensuring exceptional customer service. Responds to queries by phone, email and written correspondence.


• Serves as first point of contact and host for all visitors to the Bank. Greets guests with a smile, attends to their needs and directs guests to the proper destination.
• Answers, directs/redirects calls to the appropriate party.
• Orders appraisals, flood, escrow and prepares file for processing
• Responds to inquiries about the Bank; supplies information to the general public, clients and customers.
• Performs back-up administrative and clerical support duties for Home Lending team, including drafting correspondence, managing calendars and scheduling appointments.
• Receives and disburses mail, deliveries and manages vendor relationships.
• Maintains a tidy and professional reception area.
• Manages conference call function.
• Performs others duties as assigned.


• High School Diploma and 1-2 years of customer service experience, preferably in a bank.
• Excellent verbal, written and interpersonal skills.
• Exceptional customer service orientation.
• Knowledge of administrative and clerical procedures and best practices.
• Strong information management, organization, planning and detail orientation.
• Demonstrated initiative, reliability; ability to multi-task and manage stress.
• Professional personal presentation; proper manners, etiquette.
• Ability to maintain discretion and confidentiality at all times.
• Must be bondable.

Company Description

Join our team! 1st Security Bank team members deliver service that "WOWs" our customers and each other. We value relationships, teamwork, community and professional growth in a safe, friendly and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

• Location: Bellevue, WA, Everett

• Post ID: 60524397 everett is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018