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Posted: Sunday, August 20, 2017 4:01 AM

Robert Half Technology is actively recruiting for a Technical Support Representative. This is a contract-to-full-time position with a company located in Arlington, WA. Technical Support Representative will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, or power cycling equipment. Support will be provided by clearly communicating technical solutions in a user-friendly, detail oriented manner. Representatives will perform related work as required. Duties and Tasks/Essential Functions: Gather customer's information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users using support software, via remote connection or over the Internet when available Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Diagnose and resolve technical hardware and software issues Follow standard processes and procedures Redirect elevated problems to appropriate resource Accurately process and record call transactions using a computer and designated tracking software Follow up and make scheduled call backs to customers where necessary Stay current with system information, changes and updates Assist in equipment repairs Skill and Knowledge Qualifications: Proper phone etiquette Ability to speak and write clearly and accurately Demonstrated proficiency in typing and grammar Knowledge of relevant software computer applications and equipment Knowledge of customer service principles and practices Effective listening skills Willingness to co-operate with others and work as a team Multi-tasking capabilities Competencies: Exemplary Attendance and Punctuality Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. Possesses, acquires, and maintains the technical/detail oriented expertise required to do the job effectively and to create effective customer solutions. Technical/detail oriented expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates. Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed For immediate consideration, please send your resume to Jennifer.Clowdsley@rht.com or call 206-749-9260. Job Requirements PC Skills - provided by DiceAnalyst, Customer Service, Hardware, Help Desk, Management, PC

Source: http://www.juju.com/jad/00000000biblw8?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dcaa8b0befa97176dc7b705cd86803544fbc82f635dcfd8945


• Location: Everett

• Post ID: 53850728 everett
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